The Procedure
If you need to return an item for service, repair, or a warranty issue, please follow one of the options below to ensure a smooth process:
Option 1
Complete Returns Form Here
Option 2
Email sales@waterhydraulics.co.uk with the following information;
- Company Name
- Company Contact
- Contact Email
- Contact Phone No.
- Reason for Return
- Item, description & serial number
- Quantity
Option 3
To begin your return, simply call us on +44 (0) 1482 595000 and ask for the Sales Team. We will gladly review your request and guide you through the next steps.
After we receive your request, we will promptly send you a Returns Case Number together with a detailed Return Procedure. Please follow these instructions carefully to avoid delays.
When your items arrive, one of our Qualified Engineers will inspect them thoroughly. Following the inspection, we will provide you with a written report outlining our findings and any work required.
The Return
To make the process easier, we organise returns into two categories depending on your location. Please choose the option that applies to you for a detailed step-by-step return procedure.
